Limited Lifetime Warranty - Kepma Elite Guitars

 

US and Canada

Effective November 1st, 2018

Kepma USA guarantees the quality of the wood and materials used in the manufacture of this guitar, as well as the workmanship quality of the guitar, for as long as this product is owned by the original purchaser. This guarantee applies to the original purchaser with proof of sale from the original selling authorized USA/Canadian Kepma Retailer and becomes active upon the registration of the warranty within 30 days.

1.     Terms and Conditions. If at any time this KEPMA guitar malfunctions due to faulty materials or workmanship, KEPMA USA will repair or replace the non-conforming parts, components or the guitar, as it deems appropriate and at its sole discretion, and as the sole and exclusive remedy for any such malfunction. The purchaser shall assume and pay the cost of all shipping and postage charges involved in repairing or replacing the guitar or the applicable non-conforming part(s) or component(s). KEPMA USA must approve of any repair/replacement by an authorized factory approved warranty service center or reputable guitar service center approved by KEPMA USA before repair/replacement is performed.

2.     Factory installed electronics (such as pickup systems) will be warrantied for a period of one (1) year or (longer if offered by the electronics manufacturer if 3rd party electronics are installed).

3.     Limitation on Obligations. This Limited Warranty does not apply:

a.     Wear and tear to or breakage of frets, strings, nuts, saddle, or other damage or natural deterioration due to normal wear and tear of the instrument or its parts;

b.     Defects or damage caused by modification, misuse, neglect, abuse, accidents, acts of nature;

c.      Defects caused by improper maintenance of the instrument as specified in the KEPMA Care and Maintenance Guide provided with the instrument and published on the Kepmaguitar.com website. (KEPMA reserves the exclusive right to make such determination of misuse, modification, or neglect based on inspection by KEPMA or an authorized KEPMA service center);

d.     Defects involving subjective personal likes or judgments, including subjective opinions regarding sound, tone and/or musical nature of the instrument or cosmetic appearance of the woods used;

e.     Defects or damage to an instrument such as cracks, splitting, or warping of wood or damage to the instrument’s finish caused by accident, exposure to changes or extreme instances of temperature or humidity, exposure to sunlight, moisture, body salts or acids, guitar straps, or guitar stands or hangers which cause harm to the instrument;

f.      Setups, adjustments, or any routine maintenance performed by owner or non-approved service center;

g.     Any instrument whose serial number is missing, altered, or tampered with in any fashion.


EMAIL us via the contact form: https://www.kepmausa.com/connect or call Kepma USA Customer Service at (888) 537-6201 to request an RMA number.


Electronics
KEPMA 1 Year Limited Warranty

 

US and Canada 

Effective November 1st, 2018

What is Covered:

Kepma USA offers the original purchaser a one-year limited warranty on both labor and materials, starting from the day this product is purchased. We will repair or replace this product, at our option, if it fails due to faulty workmanship or materials during this period.

What is Not Covered: 

This limited warranty does not cover any damage, deterioration or malfunction resulting from any alteration, modification, improper or unreasonable use or maintenance, misuse, abuse, accident, neglect, exposure to excess moisture, fire, improper packing and shipping (such claims must be presented to the carrier), or other acts of nature. This limited warranty does not cover any damage, deterioration or malfunction of the product it is installed in resulting from the installation or removal of this product from any installation, any unauthorized tampering with this product, any repairs attempted by anyone unauthorized by KEPMA USA to make such repairs, or any other cause which does not relate directly to a defect in materials and/or workmanship of this product. Without limiting any other exclusion herein, KEPMA USA does not warrant that the product covered hereby, including, without limitation, the technology and/or integrated circuit(s) included in the product, will not become obsolete or that such items are or will remain compatible with any other product or technology with which the product may be used.

1.     Terms and Conditions. If at any time this KEPMA product malfunctions due to faulty materials or workmanship, KEPMA USA will repair or replace the non-conforming parts, components or the product, as it deems appropriate and at its sole discretion, and as the sole and exclusive remedy for any such malfunction. The purchaser shall assume and pay the cost of all shipping and postage charges involved in repairing or replacing the product or the applicable non-conforming part(s) or component(s). KEPMA USA must approve of any repair/replacement by an authorized factory approved warranty service center or reputable guitar service center approved by KEPMA USA before repair/replacement is performed.

2.     The product will be warrantied for a period of one (1) year.  

3.     If this product is returned to KEPMA USA or the authorized dealer from which it was purchased, or any other party authorized to repair Kepma products, this product must be insured during shipment, with the insurance and shipping charges prepaid by you. If this product is returned uninsured, you assume all risks of loss or damage during shipment. KEPMA USA will not be responsible for any costs related to the removal or re-installation of this product from or into any installation. KEPMA USA will not be responsible for any costs related to any installation or setting up of this product.

4.     In order to pursue any remedy under this limited warranty, you must possess an original, dated receipt as proof of purchase from an authorized KEPMA USA reseller. If this product is returned under this limited warranty, a return authorization number, obtained from KEPMA USA, will be required (RMA number). You may also be directed to an authorized reseller or a person authorized by KEPMA USA to repair the product. If it is decided that this product should be returned directly to KEPMA USA, this product should be properly packed, preferably in the original carton, for shipping. Cartons not bearing a return authorization number will be refused.

EMAIL us via the contact form: https://www.kepmausa.com/connect or call Kepma USA Customer Service at (888) 537-6201 to request an RMA number.


Proposition 65

Why does your Kepma Guitar have a Proposition 65 warning notification sticker?

 

What is Proposition 65?

Proposition 65 requires businesses to provide warnings to Californians about significant exposures to chemicals that cause cancer, birth defects or other reproductive harm.  These chemicals can be in the products that Californians purchase, in their homes or workplaces, or that are released into the environment. By requiring that this information be provided, Proposition 65 enables Californians to make informed decisions about their exposures to these chemicals.

For more information, go to: https://www.p65warnings.ca.gov/

Why is Kepma calling attention to this warning?

Proposition 65 identifies nearly 1,000 chemicals that may have this potential hazard in various amounts of significant exposure. Many of these chemicals are common and are found in everyday products.  Kepma products, subassemblies and purchased materials, contain some of the identified chemicals but Kepma cannot possibly verify, with 100% scientific certainty, that the chemicals used can cause harm to users of Kepma products when the products are used in the manner in which they were intended.

For a complete list of chemicals, please see:  https://oehha.ca.gov/proposition-65/proposition-65-list

The California government has clarified that “the fact that a product bears a Proposition 65 warning does not mean by itself that the product is unsafe.” The government has also explained, “You could think of Proposition 65 more as a ‘right to know’ law than a pure product safety law.”